BOOKZIA SUPPORT PLANS
Choose Your Success Plan
Ongoing support, version update help, and custom logic maintenance
Basic Support
$149/month
Email-based support for operators who prefer to self-manage. Ideal for light assistance and general guidance after launch.
- Support via email ticket system
- Responses within 2 business days
- No code edits or updates
- Guidance on applying script updates
- Access to documentation portal
- Does not include bug fixes or maintenance of custom code
- No real-time chat or live sessions
Standard Support
$399/month
Professional maintenance plan including updates, bug fixes, and scheduled technical checks to keep your platform stable.
- Email and ticket-based support
- Same-day response during business hours
- Version updates and patching
- Bug fixes within defined scope
- Staging/live environment guidance
- Monthly maintenance summary report
- Does not include feature development or custom workflows
Premium Support
$699/month
Priority real-time support with limited development assistance each month. Best for active platforms needing faster turnaround.
- Priority live chat + email support
- Response within a few business hours
- Includes up to 2–3 hours of light development per month
- Version updates, bug fixes, and small enhancements
- Proactive monitoring and technical recommendations
- Major feature development quoted separately
- Extended dev hours billed per scope
Custom Support
Custom
White-glove maintenance or dedicated developer hours for large-scale or mission-critical platforms. Quoted individually.
- Full coverage for custom functionality
- Dedicated developer or team support
- Advanced API and integration maintenance
- Custom SLA agreements available
- Developer onboarding and handoff support
- Pricing depends on scope and complexity